Privacy Policy

1. Introduction

Welcome to Jacaranda Plumbing. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our online booking tools, or request emergency plumbing services. This policy is structured to comply with the Protection of Personal Information Act (POPIA), No. 4 of 2013 in South Africa.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out forms on our website, request a quote, or contact us directly. This includes:

• Identity & Contact Data: Full name, telephone number, and email address.
• Service Delivery Data: Physical address or geographical location (for dispatching emergency plumbing technicians).
• Media Data: Photographs or images uploaded by you via our online quote forms to assist with remote diagnostics.
• Usage & Technical Data: IP address, browser type, and anonymous usage patterns collected via cookies when navigating our site.

3. How We Use Your Information

We process your personal information strictly for legitimate business purposes, including:

• Responding to quote requests, contact forms, and scheduling plumbing service bookings.
• Dispatching on-site emergency technicians to your exact physical location.
• Improving our website layout, user experience, and localized marketing efforts.
• Complying with statutory accounting and legal obligations within South Africa.

4. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your information only under the following specific circumstances:

• Subcontractors & Technicians: Handing over necessary contact and address details to our on-site plumbers to fulfill your service request.
• Legal Requirements: Disclosing details if required by South African law, regulation, or court order.

5. Data Retention & Security

We implement a variety of administrative and technical security measures to maintain the safety of your personal information. Your data is securely stored and only kept for as long as necessary to fulfill the service delivery, accounting, or legal requirements outlined in this policy.

6. Your POPIA Rights

In accordance with POPIA, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction, updating, or deletion of inaccurate or outdated personal records.
• Object to the processing of your personal information for direct marketing purposes.

7. Cookies

Our website uses basic cookies to analyze site traffic, remember user preferences, and optimize loading speeds. You can choose to disable cookies through your personal browser settings, though doing so may alter your experience with some elements of our site functionality.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is managed, please contact our designated Information Officer: